Showroom Hours:   Mon, Tue, Wed, Fri: 9am- 5pm | Thu: 9am - 7pm | Sat: 9am - 4pm | Sun: Closed

Privacy Policy

Effective Date: May 15, 2026

Estates Chimney ("we," "us," or "our") respects your privacy and is committed to protecting the personal information you provide when using our website and services ("Site"). By accessing or using this Site, you agree to the terms outlined in this Privacy Policy.


IMPORTANT NOTICE REGARDING TEXT MESSAGING DATA

Estates Chimney DOES NOT share customer opt-in information, including phone numbers and consent records, with any affiliates or third parties for marketing, promotional, or any other purposes unrelated to providing our direct services.

All text messaging originator opt-in data and consent records are kept strictly confidential.

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.


1. Information We Collect

1.1 Personal Information

When you interact with our Site or services, we may collect personal information you voluntarily provide, including:

  • Name
  • Email address
  • Phone number
  • Physical address
  • Payment information
  • Appointment details
  • Service requests
  • Communication preferences
  • SMS and email consent records
  • Any additional information submitted through forms or customer communications

1.2 Automatically Collected Information

We may automatically collect certain technical and usage information when you visit the Site, including:

  • IP address
  • Browser type
  • Operating system
  • Device information
  • Referring URLs
  • Website activity and browsing behavior
  • Cookies and tracking technologies

This information helps us analyze trends, administer the Site, improve user experience, and maintain website security.


2. How We Use Your Information

We may use collected information for the following purposes:

  • To provide and improve our services
  • To respond to inquiries and customer requests
  • To schedule and manage appointments
  • To personalize your experience on the Site
  • To process transactions and payments
  • To send service-related notifications and updates
  • To send promotional communications if you have opted in
  • To maintain records of communication preferences and consent
  • To improve website performance and security
  • To comply with legal obligations
  • To enforce our terms and conditions

We do not sell, rent, or lease your personal information to third parties.


3. SMS Messaging & Communications

3.1 SMS Program Terms

By opting into our SMS messaging services, you consent to receive text messages related to:

  • Appointment reminders
  • Service updates
  • Customer support communications
  • Important notifications
  • Promotional offers and discounts (only if separately consented to)

Message frequency may vary.

Message and data rates may apply.

3.2 Opt-In & Consent

We only send SMS messages to users who have explicitly opted in.

We maintain timestamped records of all consent actions and communication preferences.

Consent is not a condition of purchase.

3.3 Opt-Out Instructions

You may opt out of SMS communications at any time by replying:

STOP

After you send STOP, you will receive a confirmation message and will no longer receive SMS messages unless you opt in again.

For assistance, reply:

HELP

or contact us directly using the contact information below.

3.4 Carrier Notice

Carriers are not liable for delayed or undelivered messages.

Supported carriers may include AT&T, Verizon, T-Mobile, Sprint, and regional carriers.


4. Cookies & Analytics

4.1 Cookies

Our Site may use cookies and similar technologies to improve your browsing experience and remember your preferences.

Cookies are small text files stored on your device when visiting the Site.

You may disable cookies through your browser settings, though some features of the Site may not function properly.

4.2 Analytics Services

We may use third-party analytics tools such as Google Analytics to collect information about website usage and traffic patterns.

These services may use cookies and tracking technologies to generate reports and improve our website functionality.


5. Information Sharing & Disclosure

We may share information with trusted service providers solely as necessary to operate our business, including:

  • Payment processors
  • Scheduling platforms
  • Customer support providers
  • SMS delivery providers and aggregators

These providers are contractually obligated to maintain confidentiality and security.

We may also disclose information:

  • When required by law
  • To comply with legal process
  • To protect our rights and property
  • During business transfers such as mergers or acquisitions

All such disclosures exclude text messaging originator opt-in data and consent except where required to deliver the SMS services requested by the user.


6. Data Security

We implement reasonable safeguards to protect personal information, including:

  • Encryption where appropriate
  • Secure access controls
  • Security monitoring and updates
  • Employee access limitations
  • Data protection procedures

However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.


7. Children's Privacy

This Site is not intended for individuals under the age of 18.

We do not knowingly collect personal information from children under 18. If such information is discovered, we will take steps to delete it promptly.


8. Third-Party Links

Our Site may contain links to third-party websites not owned or controlled by Estates Chimney.

We are not responsible for the content, policies, or practices of third-party websites and encourage users to review their privacy policies separately.


9. Your Rights & Choices

You may have the right to:

  • Access your personal information
  • Correct inaccurate information
  • Request deletion of your information
  • Withdraw consent for marketing communications
  • Opt out of SMS communications by replying STOP
  • Unsubscribe from marketing emails

To exercise these rights, please contact us using the information below.


10. Changes to This Privacy Policy

We may update this Privacy Policy periodically.

Any changes become effective immediately upon posting to the Site. Continued use of the Site after updates constitutes acceptance of the revised policy.


11. Contact Information

Estates Chimney

Phone: 215-997-6880

Email: [email protected]

Website: https://estateschimney.com/

If you have any questions regarding this Privacy Policy or how your information is handled, please contact us using the information above.

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